FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Arana?

  Located facing the Arriaga Theater and adjacent to the Seven Streets of Bilbao, the Petit Palace Arana is an emblematic hotel designed for travelers like you, offering all the essential services for a perfect stay in the old town.

• What category does Petit Palace Arana belong to?

  The Petit Palace Arana is a modern and comfortable 3-star hotel. It is renowned for being the oldest hotel in Bilbao.

• Who is Petit Palace Arana oriented towards?

  The reputation of the Petit Palace Arana is built on its wide range of services and amenities, tailored for different types of travelers, from families with children to couples, groups of friends, and professionals, all within a privileged location next to the Seven Streets.

• Is Petit Palace Arana suitable for families with children?

  As a family-friendly hotel, the Petit Palace Arana offers useful services such as cribs, high chairs, gifts for the little ones, bicycles for strolls, and specially designed breakfasts for them. Experience staying at the family hotels of Petit Palace Hotels.

• What are the check-in and check-out times at Petit Palace Arana?

  The check-in time at the Petit Palace Arana is at 14:00 hours, while check-out is at 12:00 hours.

• Is it possible to check in earlier than the designated time at Petit Palace Arana?

  Yes, at the Petit Palace Arana, early check-in is possible, subject to availability. Get in touch with our reception team to confirm this option.

• Can you stay in Petit Palace Arana after checking out?

  The Petit Palace Arana grants access to its common areas, such as the reception. We also offer luggage storage service at the reception to secure your belongings while you enjoy Bilbao until the very last moment.

• If I arrive early at Petit Palace Arana, can I enjoy the facilities?

  Welcome to the Petit Palace Arana. If you arrive early, you can learn about the history and legends of Bilbao's oldest hotel while we prepare your room. Contact our reception and explore the hotel's services.

• Can I store my luggage before check-in or after check-out at Petit Palace Arana?

  Yes, at the Petit Palace Arana, we take care of your luggage if needed. Please contact our reception staff first to arrange luggage transfer before and after your stay.

• Does Petit Palace Arana serve a buffet breakfast?

  Yes, the breakfast at Petit Palace Arana offers a buffet, both classic and healthy, where you can choose from a variety of sweet and savory options, including items for children.

• Are there dining options available for people with food intolerances at Petit Palace Arana?

  At Petit Palace Arana, our buffet breakfast includes options for travelers with allergies or intolerances, such as gluten-free products, vegan choices, lactose-free milk, and healthy foods. Contact us to learn more about these options.

• Does Petit Palace Arana have a restaurant?

  No, the Petit Palace Arana does not have a restaurant, but it has a breakfast room on the top floor that is available every day.

• Is breakfast complimentary at Petit Palace Arana?

  You can choose to stay with or without breakfast included at the Petit Palace Arana. If you decide not to include it, you can still enjoy it for an additional cost.

• What are the breakfast hours at Petit Palace Arana?

  Enjoy breakfast at the Petit Palace Arana from Monday to Friday from 7:00 to 10:30 and weekends from 8:00 to 11:00.

• Are cots available in the rooms at Petit Palace Arana?

  Yes, at the Petit Palace Arana, a family-oriented place, we have cribs for babies. Request one when making your reservation or upon arrival at the reception, and we will arrange it in your room for your baby's comfort.

• Does Petit Palace Arana offer laundry service?

  Yes, the Petit Palace Arana offers laundry service during your stay. Check with the reception for the terms of this service, including delivery times and additional costs.

• What types of rooms does Petit Palace Arana have?

  The Petit Palace Arana offers single, double, small interior doubles, city view doubles, triples, and quadruple rooms.

• Are there safes in the rooms at Petit Palace Arana?

  Yes, all rooms at the Petit Palace Arana have a safe for your convenience.

• Are hairdryers available at Petit Palace Arana in the rooms?

  Yes, in all rooms at the Petit Palace Arana, you will find a hairdryer available in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Arana?

  Yes, all rooms at the Petit Palace Arana have a minibar to store beverages, food, or items that require refrigeration.

• Is Petit Palace Arana a pet-friendly accommodation?

  Yes, the Petit Palace Arana is a pet-friendly accommodation that accepts dogs, birds, cats, and other domestic pets.

• Are pets allowed in the rooms at Petit Palace Arana?

  Yes, the Petit Palace Arana is a pet-friendly hotel that allows you to stay with your furry companion in the room you reserve.

• Is there a cost for accommodating pets at Petit Palace Arana?

  Yes, the Petit Palace Arana is pet-friendly and has no additional costs if you book through our official website. In case of booking through an unofficial website, the additional cost for the pet's stay is €25.

• What pet services does Petit Palace Arana offer?

  At the Petit Palace Arana, we provide drinking bowls and special beds for your pet.

• In what languages is reception attended at Petit Palace Arana?

  At the Petit Palace Arana, our reception team will be delighted to assist you in Spanish, French, Italian, and English.

• What services does Petit Palace Arana offer at reception?

  The Petit Palace Arana offers useful services such as Wi-Fi internet, laundry, free bike rental, MIFI device, and tourist information, among other services.

• What is the smoking policy at Petit Palace Arana?

  At the Petit Palace Arana, smoking is prohibited in the rooms, making it a smoke-free hotel.

• Is Petit Palace Arana a hotel committed to environmental sustainability?

  Yes, the Petit Palace Arana is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable procurement.

• Do the rooms at Petit Palace Arana have free Wi-Fi?

  Wi-Fi internet connection at the Petit Palace Arana is completely free for our guests, and you can enjoy excellent internet quality in both the rooms and common areas.

• What parking options does Petit Palace Arana offer?

  At the Petit Palace Arana, we do not have our parking, and the area near the Arriaga Theater is not suitable for parking, although it is possible to drop off luggage a few meters from the hotel. We have nearby parking lots such as the public underground parking called Arenal, which offers discounts to our guests. Contact us to learn more about your parking options at our hotel.

• Are there accessible rooms for people with disabilities at Petit Palace Arana?

  At the Petit Palace Arana, you will find accessible rooms with spacious areas and bathrooms adapted for people with disabilities. Inquire at the reception to learn more about the facilities we offer for disabled travelers.

• Are there discounts for returning guests at Petit Palace Arana?

  At the Petit Palace Arana, you'll enjoy benefits from your first stay by joining the Club Tripster, where you can get a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate bookings and get discounts on future stays, restaurants, and access to premium services. I want to be a Tripster!