FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Arana?

    At the Petit Palace Arana we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Arana a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Arana is a pet friendly hotel in Bilbao that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Arana once I have checked out?

    Yes, the Petit Palace Arana allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace Arana?

    What interesting places are close to the Petit Palace ?

  • The Petit Palace Arana is a hotel located in Bidebarrieta Kalea, 2, Bilbao. Petit Palace Arana is located in the heart of Bilbao, opposite the Arriaga Theater, near Plaza Nueva and the Santiago de Bilbao Cathedral, and is just a short walk from Ensanche. Enjoy an authentic oasis of modernity and history that connects the old part of the city with the trendiest shopping streets in Bilbao. A visit to the Guggenheim Museum, which is just a 15-minute walk away along the Estuary of Bilbao, is mandatory, and we are sure you will love it 🤩.

    But as you already know, Bilbao is much more than the Guggenheim Museum, and an excellent way to discover the city is via another famous area in the centre of Bilbao: Siete Calles. Write down their names because they will come in handy (Somer, Artecalle, Tendería, Belosticalle, Carnicería Vieja, Barrencalle and Barrencalle Barrena).

    The Petit Palace Arana offers you some special services such as bicycle rental, MIFI, wifi, room service, 24 hours reception, meeting rooms...

  • Does the internet Wi-Fi connection have any cost at the Petit Palace Arana ?

    Clients' internet connection is free at the Petit Palace Arana. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.

  • Is the Petit Palace Arana adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Arana hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind of family services with children does the offer?

    The Petit Palace Arana is a Bilbao hotel ideal for families with children. We have family rooms for up to 4 people, free breakfast for children booking on the official website, gifts for children ...